Call Center Customer Service Representative

Description:
• Making daily inbound and outbound calls
• Listening and addressing customer queries
• Building a long-lasting business relationship with clients
• Maintaining and updating the record of all customer communications
• Providing clients with the necessary product information
• Processing customer applications and refund requests
• Escalating urgent queries to the senior management
• Making follow-up calls
• Informing clients about promotional offers
• Maintaining and updating call logs
• Responding to customer emails
• Calling clients to obtain and verify relevant information
• Managing customer database

Requirements:
• Bachelor’s degree in Business Management, Business Administration, or a related field
• Proven work experience as a Call Center Customer Service Representative, Call Center Representative, or a related field
• Knowledge of customer service practices and guidelines
• Highly detail-oriented and organized individual
• Excellent communication and interpersonal skills
• Ability to handle stressful situations and maintain a calm composure
• Good computer skills
• Strong time management and multitasking skills
• Ability to work independently and collaboratively with the team
• Having an eye for detail and good listening skills
• Ability to offer excellent customer service

Benefits:

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