Customer Support Representative

Description:
• Share lives, from the workplace to anyplace.
• Handle customer requests into the CRM system.
• Responsible for detailed and accurate input to provide superior customer service.
• Resolves problems and discrepancies through phone, e-mail, and fax correspondence with the customer.
• Works with other departments on routine issues.
• Takes personal and complete responsibility for each function to ensure customer requirements are met.
• Manage customer issues, inquiries, and orders through phone, e-mail, or fax.
• Ability to correspond with customers in a formal and professional manner.
• Build and manage relationships with existing customers.
• Escalate inquiries and requests as necessary to the appropriate person or department following guidelines.
• Document all inquiries, requests, resolutions, and follow-up tasks.
• Perform research to answer customer inquiries and requests.
• Process customer orders accurately and in a timely manner.
• Keep customer accounts current by updating the database during calls.
• Responsible for safety as outlined in the safety manual.

Requirements: • Education: High School Graduate, some college preferred. • 1-3 years prior customer service experience in a business system environment preferred. • Good attention to detail and accuracy. • Ability to work independently in a fast-paced environment. • Problem analysis and resolution abilities. • Strong written communication.

Benefits:
• At least 20 PTO days accrued 1 st year and 11 paid holidays
• Flexible work arrangements
• Comprehensive medical, dental, vision, and life insurance plans
• Flex spending accounts for medical and dependent care
• 403(b) & Roth 403(b) with employer match up to 6%
• Reimbursable training
• Student loan pay down
• Dress for your day

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