Information Technology Support Specialist

JOB SUMMARY:
• Responsible for providing technical support in the installation, operation and maintenance of computer and network systems for users throughout the healthcare system.
• Provide end-user support and training to all other facility departments.
• Perform other duties as assigned.
• OSHA Bloodborne Pathogens Class III.

ESSENTIAL DUTIES AND RESPONSIBILITIES: • Install and maintain computer hardware, software, peripherals and network infrastructure. • Setup network user accounts and maintain necessary security. • Recommend changes to improve systems and configurations. • Develop and lead structured end user training including implementation training, new and ongoing employee and provider training, and updates for new system enhancements. • Assist other Information Technology staff in troubleshooting technical issues. • Excellent communication skills and have experience working effectively with physicians, clinicians, and other support staff. • Successfully provide application helpdesk support to answer questions and resolve end user issues. • Ability to think independently and exercise judgment when making decisions. • Ability to be both a team player and team leader. • Ability to work under pressure and meet project deadlines. • Assist in compiling necessary data for reporting purposes. • Assists with other projects and duties as assigned by management. • Ability to be on call, work occasional weekends, evenings, nights and early hours to accommodate facility needs. • Assist with planning, research and acquisition of hardware and software systems. • Strong organizational skills and attention to details.

OTHER SIGNIFICANT REQUIREMENTS: • Maintains confidentiality while working with confidential matters on a daily basis. • Adheres to Hamilton Healthcare Systems Behavioral Standards. • Emulates the customer service expectations for Accountability, Respect, Integrity, Service, and Excellence. • Maintains HIPAA compliance at all times. • Abides by the Hamilton Healthcare System Personnel Policy and Employee Handbook. • Interfaces with hospital staff and public while maintaining a positive customer relations atmosphere. • Handles external communications from customers and vendors as necessary. • Advises management of policies and procedures to improve the efficiency of the clinical informatics processes. • Follows safety guidelines and policies for the Healthcare System. • Performs all other duties as assigned.

JOB QUALIFICATIONS:

Education:
• High school graduate.
• College degree or training and certification(s) in Information Technology or related field preferred.

Personal job-related skills:
• Strong working knowledge of personal computers, Microsoft Windows operating systems and Microsoft Office applications such as Word and Excel.
• Knowledge of operation and troubleshooting of both local area network and current server operating systems.

Licensure, registry or certification:
• None

Experience:
• Three years of experience in a technology field.
• Applicable technical training and be substituted for experience.
• Experience in the healthcare field preferred.

Physical and Mental Requirements: • Duties of the position require intermittent walking, sitting and standing. • Some bending, stooping and reaching is required with the lifting of items up to a weight of 50 pounds. • Ability to comprehend and follow routine written and oral instructions. • Strong verbal and written communication skills. • Ability to travel frequently to offsite clinic locations and occasionally for training, seminars, or as otherwise needed.

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