Embedded RTOS Support Engineer

At DDC-I, we offer exciting challenges in a flexible, caring and open work environment. With a focus on the customer, DDC-I employees are highly skilled, knowledgeable, experienced and empowered to make a difference. DDC-I also offers the opportunity for college interns to get a great start, working side by side with the best of the best. DDC-I, Inc. is an Equal Opportunity Employer and fully supports Affirmative Action practices.

Benefits
• Health Insurance
• Dental
• Vision
• Life Insurance
• Short-term Disability
• Long-term Disibility
• Holidays
• Vacation
• Sick Time
• Educational Assistance
• Flexible Benefits Plan
• Employee Lease/Purchase
• 401(k)

Location

Job Locations: Anywhere (DDC-I supports a distributed workforce)

DDC-I World Headquarters | Map
4545 E. Shea Blvd. #210
Phoenix, AZ 85028
USA

Phone: (602) 275-7172
Fax: (602) 252-6054
Email: [email protected]

Company Overview:

DDC-I, Inc. is a leading technology company specializing in safety critical real-time solutions. Our products are used in a wide range of aerospace applications. We are seeking a talented and experienced Embedded Support Engineer to join our team and assist our customers in deploying and maintaining our cutting-edge embedded operating system solutions.

Job Summary:

As an Embedded Support Engineer , you will play a crucial role in providing technical assistance and troubleshooting support to our customers utilizing our real-time embedded operating system. You will collaborate with our development and engineering teams to understand the product features thoroughly and help customers resolve complex technical issues. Your expertise in real-time operating systems, networking protocols, and debugging will be essential in ensuring the successful integration and deployment of our products in various customer applications.

Responsibilities: • Provide expert technical support to customers and partners for the integration and implementation of our real-time embedded operating system and network stack solutions. • Diagnose and troubleshoot complex software and networking issues reported by customers, ensuring timely and effective problem resolution. • Collaborate with cross-functional teams, including developers, QA engineers, and project managers, to analyze and resolve customer-reported problems and product-related inquiries. • Develop and maintain detailed technical documentation, including knowledge base articles, FAQs, and best practices, to assist customers in using our products effectively. • Conduct in-depth analysis of customer feedback and product usage patterns to identify areas for improvement and provide valuable insights to the product development team. • Assist in testing and validating new releases and updates to ensure product stability and reliability. • Engage in remote debugging sessions and on-site support, when required, to resolve critical customer issues and ensure customer satisfaction. • Stay up-to-date with the latest industry trends, emerging technologies, and networking protocols to continuously improve your expertise and the quality of support provided.

Requirements: • Bachelor’s degree in Computer Science, Electrical Engineering, or a related technical field. • Proven experience as a Support Engineer or in a similar technical support role, preferably in real-time embedded operating systems and networking domains. • Strong expertise in real-time operating systems (RTOS) and network protocols (TCP/IP, UDP, SNMP, etc.). • Hands-on experience in debugging embedded systems and network-related issues using various tools and methodologies. • Familiarity with programming languages commonly used in embedded systems, such as C, C++, and assembly language. • Knowledge of hardware-level interactions, device drivers, and communication interfaces commonly used in embedded systems. • Excellent problem-solving and analytical skills, with the ability to think logically and troubleshoot complex technical issues. • Outstanding communication skills, both written and verbal, with the ability to convey technical information effectively to diverse audiences. • Customer-centric approach with a strong focus on providing exceptional customer support and building long-term customer relationships. • Self-motivated, proactive, and able to work effectively in a fast-paced, dynamic environment.

Preferred Qualifications: • Experience with real-time operating systems such as Deos, FreeRTOS, VxWorks, or QNX. • Familiarity with networking technologies in Aerospace or automotive applications. • Knowledge of security protocols and best practices in embedded systems and networking. • Experience with version control systems (e.g., Git) and bug tracking tools. • Certifications related to real-time operating systems and networking protocols are a plus.

Location: Anywhere in the contiguous 48 states (DDC-I supports a distributed workforce)

Join Our Team:

If you are passionate about cutting-edge technologies, thrive in a collaborative environment, desire to work remotely and enjoy solving complex technical challenges, DDC-I, Inc. is the place for you. Join our team and make a significant impact on the future of safety critical solutions!

Interested candidates please contact:

DDC-I, Inc,
4545 E. Shea Blvd. #210
Phoenix, AZ 85028
Email: [email protected]
www.ddci.com

Apply Job!