Teller Supervisor

Job Description

It’s about being the person that wants to see other succeed.

Do you love serving others and enjoy lending a helping hand regardless of the issue? Are you passionate about finding solutions to problems and providing top notch customer service? Do you strive to lead by example and want to play an integral role in the development of your team? If so, then the Teller Supervisor role might be for you!

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled financial services.

Who you are:

As a Teller Supervisor, you are our leader, providing guidance and support to every single teller and customer that walks through your doors. In this role, you will be responsible for providing teller services, ensuring service quality, train and mentor supporting staff while adhering to our Consumer Banking Performance Standards. You set the standard for what it means to bank with us and play an integral role in the maintenance of our high standards. Our supervisors have a genuine care for people and consistently strive to deliver our kind of banking experience—the kind that makes people want to stop by the bank and say hello.

What you’ll do:
• Responsible for supervising, training, mentoring, coaching, developing, counseling and supporting staff
• Monitor and maintain compliance with Teller Performance Standards, procedures and internal controls
• Responsible for teller controls and audits
• Responsible for the vault, ATM, and cash dispensers
• Review and/or reconcile general ledger accounts
• Balance and/or review over & short DDA statements
• Communicate regular updates on service quality, teller performance and internal controls
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need:
• 2+ years teller experience
• Excellent written and verbal communication skills
• Demonstrated leadership skills
• Proficient in Microsoft computer applications

Additional Preferred Skills:
• Advanced skills in coaching, judgement and decision making
• Excellent time management skills
• 4+ years teller experience

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:
• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.

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