Centralized Support Representative- Mailroom

As a centralized support representative, you’ll play a key role expediting the collection process of a claim – making use of Progressive systems and databases to retrieve claim and contact information. In addition to handling administrative tasks essential to resolving claims, sort mail by department/recipient as well as process interoffice mail for delivery. You’ll have the opportunity to develop and grow your skills to advance in your career.

Must-have Qualifications
• * High school diploma or GED equivalent or higher with one or more years of relevant work experience
• Work or educational experience must include:
• Customer service or sales
• Fast paced and changing environment
• Multitasking and time management skills
• Effective verbal and written communication skills
• Computer skills

Preferred Skills
• * Solid written and verbal communication skills
• Strong attention to detail
• Ability to handle high volume that comes with working in a multifaceted administrative environment.
• Strong customer service and follow-up skills
• Organizational and time management skills are essential in order to promptly and accurately sort mail within time restraints

Location: This is an in-office position in Mayfield Village, OH. After 90 days, you will have the opportunity to work remotely two days a week based on business need.

Training Schedule: Monday - Friday from 8:00am - 4:30pm ET (approximately 8 weeks)

Regular Schedule: Monday - Friday from 9:30am - 6:00pm ET

Compensation
• $17.75 /hour
• Gainshare cash incentive plan of up to 16% of your eligible earnings based on company performance.

Physical Requirements/working Conditions
• Must be able to move and/or lift mail trays at any given time.
• Requires long periods of standing (e.g., mailroom)
• May require prolonged repetitive use of the upper extremities.
• Required to frequently walk, sit, bend, kneel, and use hands and fingers to operate machines.

Benefits
• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance
• Onsite gym & healthcare at large locations

Equal Opportunity Employer

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