Reg E Specialist (Remote - WA, OR, CA, ID)

About the position

As a Reg E Specialist at Banner Bank, you will provide operational support and data analysis related to Regulation E Dispute Resolution for various financial transactions. This role involves ensuring compliance with regulations, resolving complex issues, and delivering quality client service in a remote capacity.

Responsibilities
• Provide operational support for Reg E Dispute Resolution related to debit cards, ACH, On-line Bill Pay, and Consumer International Wires.
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• Analyze and resolve claims while ensuring compliance with Regulation E and MasterCard timelines.
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• Assist Bank staff with processing requirements to ensure timely and accurate resolution of disputes.
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• Process adjustments to client accounts within required timeframes.
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• Handle mail distribution tasks including picking up, sorting, and delivering packages.
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• Conduct specialized research to resolve disputes and communicate with clients on complex issues.
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• Post information to databases, make financial adjustments, and produce correspondence for clients and merchants.
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• Maintain knowledge of operations and compliance regulations, participating in training and cross-training.
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• Comply with policies, procedures, security requirements, and government regulations.

Requirements
• H.S. Diploma required (or equivalent combination of education and experience).
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• 0 to 2 years of experience in financial services, with knowledge of fraud investigation processes and regulations.

Nice-to-haves
• Ability to work independently and in a team environment.
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• Excellent verbal and written communication skills.
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• Effective time management and problem resolution skills.
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• Proven analytical ability to define problems and draw valid conclusions.
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• Proficient with advanced aspects of Microsoft Office.

Benefits
• Targeted starting salary range: $19.60 - $25.82 hourly
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• Incentive potential

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