Customer Care Representative

Benefits:
• License reimbursement
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Position Overview:
As an Insurance Customer Care Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

Responsibilities: • Establish customer relationships and follow up with customers, as needed. • Responding promptly to customer inquiries via phone and email. • Providing information about insurance policies, coverage details, and claims processes. • Assisting clients with policy changes, updates, and renewals. • Investigating and resolving customer issues or concerns with empathy and professionalism. • Use a customer-focused, needs-based review process to educate customers about insurance options. Requirements: • Interest in marketing products and services based on customer needs • Excellent communication skills - written, verbal, and listening • People-oriented • Detail oriented • Proactive in problem-solving • Able to learn computer functions • Ability to work in a team environment • Property/Casualty insurance license (must be able to obtain, current licensees preferred)

Apply Job!