Retail Customer Service Expert - Remote- BYOD

About the position

As a Customer Service Representative at Teleperformance, you will play a crucial role in addressing customer inquiries and concerns through various communication channels. This position emphasizes innovative problem-solving and effective communication, allowing you to work remotely while contributing to a collaborative team environment. Your efforts will directly impact customer satisfaction and the overall success of the company.

Responsibilities
• Connect with customers via phone/email/chat/social media to resolve their questions or concerns
,
• Calmly attempt to resolve and de-escalate any issues
,
• Escalate interactions when necessary and appropriate
,
• Respond to requests for assistance and/or possible processing payments
,
• Track all call-related information for auditing and reporting purposes
,
• Provide feedback on call issues
,
• Upsell if required

Requirements
• Ability to work remotely in a virtual team environment
,
• 6 months Customer service experience preferred
,
• Over 18 years of age
,
• Ability to type 25 wpm
,
• High School Graduate or GED
,
• Comfort with desktop computer system
,
• Proven oral & written communication skills
,
• Logical problem-solving skills
,
• Ability to navigate Windows operating systems
,
• Organization and work prioritization skills

Nice-to-haves

Benefits
• Paid Training
,
• Competitive Wages
,
• Full Benefits (Medical, Dental, Vision, 401k and more)
,
• Paid Time Off
,
• Employee wellness and engagement programs

Apply Job!