Patient Experience Specialist / Virtual Receptionist

Job Description for Patient Experience Specialist / Virtual Receptionist for No Diet Dietitian

We are a team of Registered Dietitian Nutritionists on a mission to help our clients feel their best, and achieve their goals in a positive and sustainable way. We are a fast-growing company and need a virtual administrative assistant that is super organized, great with customer service, and comfortable with discussing invoices and client balances.

Your Competencies:
• As the primary customer service representative, the receptionist will handle all incoming calls according to the office guidelines and ensure that the customer experience excellent and continuously improving.
• Excellent communication skills. Must enjoy talking to people and have the ability to make every incoming caller feel special. This is the first impression of the practice.
• Collect patient information and schedule appointments, invoice and collect the patient balance and no-show fee, submit claims and follow up on denied claims
• Confirm next day appointments and alert patients as to what documentation is needed
• Retrieve e-faxes and send electronic faxes to primary care offices
• Follow up with patients regarding the Missed Appointment Policy and send out appropriate communications.
• Intermediate skills using Google Suite (Gmail, Sheets, Docs, Chat, etc)
• Working knowledge of HIPAA guidelines, handling sensitive information and medical records
• Proficient using technology and troubleshooting
• Detail oriented - accurately collect patient information, update the master tracker spreadsheet and other systems
• Assist with project support when needed
• Assist with the coordination of meetings
• Serve as first-line for patients who have a complaint or grievance
• Comfortable discussing financial matters with patients
• Call health insurance for customer support
• Miscellaneous administrative reporting for the COO and CEO
• Build relationships to promote a collaborative environment
• Be accountable for your performance
• Take initiative for your professional growth
• Other duties as assigned
• Be engaged and eager to build a winning team

Qualifications

Minimum Qualifications: • Comfortable/ intermediate using Microsoft office products, specifically Excel • Strong customer service background • Bachelor’s Degree (preferred) and/or High School Diploma/GED • 1-2 years of administrative or receptionist experience • Knowledge of insurance authorization/billing requirements (preferred)

Position Status

Remote, part-time

Schedule Details

• Must have a quiet and confidential space to work and answer phone calls.

Job Type: Part-time

Pay: $22.00 - $26.50 per hour

Expected hours: 20 – 30 per week

Benefits:
• Flexible schedule

Schedule:
• Day shift
• Monday to Friday

Shift availability:
• Day Shift (Required)

Work Location: Remote

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