Epic PB Resolute Billing Analyst - Remote - Pacific Time

OCN is looking for an Epic PB Resolute Billing Analyst. to join the team!

Schedule: Mon-Fri 8:00 AM - 5:00 PM Pacific Time

JOB SUMMARY: Under general supervision, responsible for the on-going assessment, design, development, testing, support, training and maintenance of EPIC System build as it pertains to PB Resolute Billing . Participates fully in the EPIC project team; will become the key subject matter expert and act as the liaison between clinics and the project team. Will perform at the highest technical level of all phases of EPIC application systems analysis, workflow analysis, build and testing. Responsible for leading projects and optimization of initiatives..

Epic System Build
• Responsible for core system build and on-going maintenance
• Define and document system setup requirements
• Participate in system design process
• Document current clinic flows
• Work with all levels of system users to determine system setup needs and modifications
• Participate in upgrades and special updates
• Track system enhancement requests
• Work with Epic technical staff and implementers to resolve application issues
• Complete and keep Epic Certification(s) current
• Ensure system build is done in adherence with organizational polices
• Develop and modify requirements documentation for the design and implementation of the Epic system
• Distinguish user needs from business needs and partner with all teams in optimizing scope, benefits and risks of actual and proposed projects as well as assist in managing stakeholder expectations

Testing and Quality Assurance
• Adhere to all EPIC and change control processes
• Develop and utilize testing plans and scripts
• Assist in the recommendation and development of policies related to the use of Epic
• Ensure changes communicated to team and impacted system users in a timely manner

User Support
• Provide customer service to all staff to support/troubleshoot application problems
• Troubleshooting and documentation of system issues
• Documentation of FAQ and common solutions
• Meet or exceed customer service standards

Project Management
• Ability to document key tasks and milestones associated with new functionality
• Ability to set and manage to timelines
• Ability to prioritize and communicate potential barriers to success
• Partner with project managers to complete requirements documentation in accordance with project schedule.
• Plan, organize, facilitate, and lead meetings and workgroups as well as oversee and execute follow-up activities.
• Provide project management team with identified risks, concerns, and ambiguities discovered during the requirements phase; assist team in developing solutions.
• Plan, coordinate, and support unit acceptance testing and subsequent deployments in coordination with other team leaders.
• Participate and develop and execute project presentations.

QUALIFICATIONS:

Education: Bachelor’s Degree in related field or equivalent experience.

Experience: Minimum of three to five years healthcare experience preferred. Three to five years working with Epic Resolute Billing and workflows required. Minimum of two full life-cycle implementations preferred. Technical experience for back end roles preferred. Proficiency with all Microsoft products.

Certificate/License: Minimum of Epic Resolute certification required.

Additional Requirements: UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status. Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

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