Senior Customer Service Representative

Description:
• Work in a challenging, fast-paced environment with a high volume of inbound phone based contacts
• Address questions related to compliance and policy adherence, ensuring members understand these guidelines
• Drive clarity and ask probing questions to identify the root cause of complex issues
• Convey realistic expectations about next steps and actions
• Deliver difficult messages while establishing trust and driving brand loyalty
• Adhere to established policy-driven guidelines ensuring consistency and compliance in decision-making processes
• Conduct thorough investigations of member accounts to identify issues

Requirements: • 3+ years of call center or relevant customer service experience • Customer-centric; a stellar communicator, with high levels of empathy and emotional intelligence • Digital proficiency in navigating web-based & e-commerce specific software applications, knowledge bases, instant messaging, and internet searches • Skilled and insightful to the needs of customers • Maintaining resiliency while delivering tough messages • Comfortable in a dynamic, fast-paced, and constantly evolving working environment

Benefits:
• Starting pay of $21.00/hr with differentials for swing and weekend shifts
• Benefits on Day 1 (Medical, Dental, Vision Insurance)
• 16+ Days of Paid Time Off
• eBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay
• Teammates receive quarterly performance bonuses and yearly performance raises
• And many more at ebaybenefits.com

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