Special Loans Processor

Description:

The Special Loans Processor is responsible for managing and efficiently processing department duties and tasks over various functions including assumptions, recasts, construction loans, renovation loans, ARM loans, etc. The role requires high attention to detail and prioritization skills, knowledge of loan servicing, ability to manage large volumes, and understanding of compliance and industry regulations. The processor will work closely with internal teams, legal departments, and external clients to ensure efficient servicing and resolution of these loans.

About Servbank:

Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.

Duties and Responsibilities
• Receives, reviews and evaluates requests received regarding Special Loans functions following the necessary procedures
• Maintains and follows procedures outlined by the investors and/or clients
• Obtains and reviews information needed to process Subordinations, Easements, Partial Releases, Assumptions, as well as any other requests pertaining to the Special Loans area
• Processes maintenance in ARM, Balloon, Construction, Renovation and other workstations as required
• Responds to internal/external clients and/or borrowers regarding Special Loans requests
• Completes tasks within department and investor guidelines
• Adapts to change productively
• Handles other essential tasks as assigned
• Assist in developing job aides and procedural updates as needed.
• Ability to effectively communicate verbally and in writing
• Excellent listening and organizational skills
• Provide superior customer service and work well with all internal and external customers
• Client-centered focus
• Capable of adapting to changing situations as well as the ability to show strong initiative and use good judgement to make sound decisions
• Ability to work in a fast-paced environment
• Ability to multi-task and manage time effectively to meet deadlines and manage multiple priorities
• Ability to problem solve and research issues when needed in an organized and detail orientated manner
• Perform additional responsibilities as needed

Requirements: • MSP platform • Flexibility with scheduling on a day-to-day basis, including extended hours and/or Weekends • Experience in 3 or more areas of the following:

o Adjustable-Rate Mortgages (ARM Workstation)

o Assumptions

o Balloon Loans

o Boarding and Investor Reporting Discrepancies

o Construction Loans

o Easements

o Eminent Domain

o HELOC

o Matured Loans

o Non-Amortizing

o Obligors

o Partial Release

o Pre-Payment Penalties

o Recast

o Release of Liability

o Renovation Loans (203k)

o SCRA Loans

o Subordinations

o Successors In Interest (SII)

Education
• High School Diploma

EEO Statement:

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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