Sales and Solutions Specialist at Walt Disney World

Description

We are looking for a Sales and Solutions Specialist! In this role, you will assist Guests with their digital experience through the website and in the My Disney Experience application. This is an hourly position in an inbound contact center located at Disney Central in Orlando, Florida. The Disney Sales and Solutions Specialist will attend a paid training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Sunday through Saturday, 05:45 a.m. - 12:15 a.m.

Compensation and Benefits
• Starting pay rate of $18.90 per hour
• Paid training class and performance assessments
• Flexible work schedule including overtime, weekends, and holidays

Why you should apply for this position today

This role offers a unique chance to engage with guests and create memorable vacation experiences at Walt Disney World. You will work within a vibrant environment that emphasizes collaboration and excellence, allowing you to grow professionally while making a difference in guests’ lives.

Skills
• Strong written, verbal, and interpersonal communication skills
• Conflict resolution and decision-making abilities
• Computer proficiency within a Microsoft Windows environment
• Knowledge of Disney products
• Sales and service experience in a customer service or contact center environment
• Bilingual abilities are a plus

Responsibilities
• Engage with Guests exploring their desired vacation experience, providing recommendations and direction
• Build and manage relationships with Guests and Cast Members from all lines of business
• Maintain discretion and Guest confidentiality
• Help Guests with handling their accounts
• Navigate multiple computer applications including phone, chat, and email
• Provide Guest Service when problems arise and help find solutions
• Meet required departmental metric expectations and efficiency goals
• Assist Guests by providing comprehensive information about resorts and dining
• Complete all required Company training and compliance courses

Qualifications
• Handle conflict resolution and decision-making through integrity and partner resourcing
• No more than one F/O (Falling Behind/OffTrack) in Presenteeism in the last six months
• No more than one reprimand within the last six months

Education Requirements
• High school diploma or equivalent

Education Requirements Credential Category
• High School Diploma

Experience Requirements
• Sales and service experience in a customer service or contact center environment

Company Culture and Environment

The Walt Disney Company fosters an inclusive and innovative environment where diverse ideas and perspectives are valued. The company champions a business environment that encourages creativity and growth, making it an ideal place for individuals passionate about providing excellent customer service.

Career Growth and Development Opportunities

Disney offers various training programs and performance assessments that help employees develop their skills and advance their careers within the company.

Why work in Orlando, FL

Orlando is a vibrant city known for its rich culture, entertainment, and outdoor activities. With world-renowned theme parks, a warm climate, and a diverse community, Orlando provides an exciting and dynamic environment for both personal and professional growth.

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