Remote Call Center Representative (Prince Edward Island)

Employer Industry: Business Process Outsourcing (BPO)

Why Consider This Job Opportunity...
• Competitive starting compensation based on experience with regular reviews and raises
• Regular daily, weekly, and monthly incentives including monetary rewards and prizes such as electronics and trips
• Comprehensive benefits package including medical, dental, and vision coverage options
• Paid time off, paid holidays, and paid training opportunities
• Advancement opportunities within a fun and engaging work environment
• Casual dress code and a supportive team atmosphere

What To Expect (Job Responsibilities)
• Listen to customers, understand their needs, and resolve customer issues effectively
• Utilize systems and technology for account management tasks
• Identify sales opportunities and apply sales skills to promote product upgrades
• Explain and position products and processes to customers clearly
• Escalate customer dissatisfaction to the managerial team as needed

What Is Required (Qualifications)
• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Ability to evaluate, troubleshoot, and follow up on customer issues

How To Stand Out (Preferred Qualifications)
• Experience in customer service or technical support roles
• Strong typing skills (20+ words per minute)
• Familiarity with Windows operating systems
• Aptitude for conflict resolution, problem-solving, and negotiation
• Ability to thrive in a fast-paced environment

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #Incentives #EmployeeBenefits

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