Customer Experience Specialist - Work from Home

Description

Teleperformance is a global, digital business services company delivering advanced, digitally powered services to help the world’s best brands streamline their business. With over 500,000 inspired individuals speaking more than 300 languages, we have a global scale paired with local presence, allowing us to be a force of good in our communities, clients, and the environment. As a... Customer Experience Specialist, you will be the key contributor in responding to various customer inquiries, working in a collaborative environment where every day brings new challenges.

Company Culture and Environment

At Teleperformance, we value a balanced high-tech and high-touch approach. We strive to make people’s lives simpler, faster, and safer, encouraging our employees to grow and challenge themselves. The culture promotes inclusivity and support, ensuring that every employee feels valued.

Career Growth and Development Opportunities

Teleperformance encourages growth from within, with many employees advancing from entry-level positions to higher roles, showcasing a commitment to employee development. The environment is designed to enable individuals to discover their potential and pursue diverse career paths.

Detailed Benefits and Perks
• Paid Training
• Competitive Wages
• Full Benefits including Medical, Dental, Vision, 401k, and more
• Paid Time Off
• Employee wellness and engagement programs

Compensation and Benefits
• Competitive salary based on experience
• Comprehensive health insurance plans
• Retirement plan options
• Flexible paid time off policy

Why you should apply for this position today

This role provides the opportunity to join a global leader in business services, where you can make a meaningful impact while enjoying a supportive and engaging work atmosphere. You will have the chance to work with diverse teams and continuously develop your skills in customer service.

Skills
• Excellent customer service skills
• Proficient in PC operation and navigation
• Strong communication skills, both oral and written
• Ability to work independently and in a team environment
• Strong listening skills and logical problem-solving abilities
• Ability to adapt in a fast-paced environment

Responsibilities
• Provide customer support via telephone and/or Internet (instant message, email)
• Handle customer inquiries and resolve support issues
• Escalate more complex product-related issues to appropriate departments
• Troubleshoot customer problems and determine resolutions
• Track and document inbound support requests
• Update customer information accurately
• Meet job performance standards
• Provide guidance and mentoring to less experienced associates

Qualifications
• High School Diploma or equivalent
• 18 years of age or older
• Typing speed of at least 25 WPM
• Comfortable with desktop computer systems
• Experience in customer service preferred

Education Requirements
• High School Diploma or GED

Education Requirements Credential Category
• High School Diploma

Experience Requirements
• 6 months of customer service experience preferred

Why work in Idaho, ID

Idaho offers a unique blend of outdoor adventure, friendly communities, and a strong economy. The state is renowned for its natural beauty, providing ample opportunities for recreation and a relaxed lifestyle. Additionally, Idaho boasts a growing job market with a focus on innovation and technology, making it an ideal place to build a career while enjoying the great outdoors

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