Customer Service Representative - High-Volume Call Center

Description

As a Customer Service Representative, you will be an essential member of our customer-focused team, dedicated to delivering exceptional customer experiences. Your role will involve engaging with customers through various communication channels, addressing inquiries, resolving issues, and providing comprehensive information about our products or services. Your ultimate goal is to... ensure every customer leaves satisfied and confident in their interactions with our company.

Compensation and Benefits
• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Paid training
• Vision insurance
• Work from home options available

Why you should apply for this position today

This position offers a unique opportunity to be part of a dynamic team that values customer satisfaction and strives for excellence. You will gain valuable experience in customer service while working in a supportive environment that encourages professional growth and development. Join us to make a meaningful impact on our customers and contribute to our company’s success.

Skills
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Excellent verbal, written, and interpersonal communication skills
• Ability to multitask, prioritize, and manage time effectively
• Proficient in typing and computer skills, including familiarity with Windows and Microsoft Office
• Strong problem-solving skills and a solution-oriented mindset
• Flexibility with scheduling and work hours
• Experience in both inbound and outbound environments

Responsibilities
• Respond to customer inquiries and resolve issues promptly and courteously through phone, email, chat, or in-person interactions.
• Develop a deep understanding of our products or services to provide accurate information and assist customers in making informed decisions.
• Investigate and resolve customer complaints or problems, striving for first-call resolution whenever possible.
• Assist customers in placing orders, tracking shipments, and processing returns or exchanges according to company policies.
• Provide technical assistance and troubleshooting support to customers experiencing product-related issues.
• Maintain detailed records of customer interactions, including complaints, inquiries, and resolutions.
• Identify opportunities to recommend additional products or services to customers, contributing to revenue growth.

Qualifications
• At least one year of previous high-volume call center experience
• Track record of over-achieving quota
• Must be a peer leader with exemplary attendance, positive attitude, and professional conduct
• Driven by success and a desire to innovate and excel in the industry
• Pleasant phone demeanor and ability to adapt to different customer personalities

Education Requirements
• High school diploma or equivalent

Education Requirements Credential Category
• High School Diploma

Experience Requirements
• At least one year of experience in a customer service role, preferably in a call center environment
• Experience working with an automatic dialer is a plus

Why work in New Brunswick, NJ

New Brunswick, NJ, is a vibrant city known for its rich cultural diversity and strong community spirit. With a variety of dining, shopping, and entertainment options, it offers a lively atmosphere for both work and leisure. The city’s strategic location provides easy access to major metropolitan areas, making it an ideal place for professionals seeking a balanced lifestyle. Join us in New Brunswick and enjoy the benefits of working in a supportive and engaging environment

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