Online Automotive Sales Chat Specialist

Join our team as an Inbound Chat Operator!

Responsibilities...
• Customer Engagement: Handle a wide range of customer inquiries via online chat, providing accurate information about automotive and recreational vehicle sales, service, finance, and dealership operations.
• Appointment Setting: Gather necessary information to schedule appointments efficiently.
• Product Knowledge: Develop and maintain a thorough understanding of our ever-evolving products and services.
• Lead Generation: Collect customer contact information to generate leads for our dealer clients.
• Interaction Summarization: Summarize online interactions based on customer needs for client review.

Qualifications
• Preferred Experience: Background in retail customer service or the automotive industry.
• Typing Skills: Ability to type at least 35 words per minute, with 40+ words per minute preferred.
• Computer Proficiency: Basic internet and Windows-based computer skills required.
• Multitasking: Strong ability to multitask, with gaming experience seen as a bonus.
• Communication Skills: Positive and professional demeanor with excellent written and verbal communication skills.
• Adaptability: Ability to adapt to change and thrive in a fast-paced work environment.

Requirements
• Customer Service Skills: Excellent customer service skills with the capability to excel in a fast-paced environment.
• Attitude: Maintain a pleasant, patient, and friendly attitude towards customers.
• Decision-Making: Strong decision-making and analytical abilities.
• Language Skills: Fluent in spoken and written English.
• Typing Speed: Fast typing skills are advantageous, with a minimum typing speed of 35 words per minute.
• Background Check: Must be able to pass a background check.
• Education: High School Diploma, GED, or equivalent certification.
• Experience: Preferred 2+ years of experience in an office setting, customer interaction, call center, or office customer service setting.

Employment Type: Full-Time

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