Automotive Chat Specialist

Join our team as an Inbound Web Chat Agent

Engage in online conversations regarding automotive and recreational vehicle sales, service, finance, and general dealership inquiries, representing our dealer clients positively to convert interactions into leads...

Responsibilities

Customer Engagement:
• Handle a diverse range of customer inquiries through online chat
• Provide accurate information about products and services

Appointment Setting
• Collect appointment information and schedule appointments

Knowledge Management
• Develop and update a knowledge base on evolving products and services

Lead Generation
• Gather customer contact details for lead generation and client evaluation
• Summarize customer interactions based on their needs for client review

Qualifications
• Preferred experience in retail customer service or the automotive industry
• Minimum typing speed of 35 WPM, with 40 WPM or above preferred
• Proficiency in basic internet and computer skills
• Strong multitasking abilities, gaming experience is a plus
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Adaptability and enjoyment of a fast-paced work environment

Requirements
• Exceptional customer service skills and ability to thrive in a fast-paced setting
• Possess a patient, friendly attitude
• Strong decision-making and analytical skills
• Fluent in spoken and written English
• Fast typing abilities are advantageous (minimum 35 WPM)
• Successful completion of a background check
• High School Diploma, GED, or equivalent certification
• Preferred 2+ years of experience in customer interaction, office setting, call center, or office customer service.

Employment Type: Full-Time

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