Virtual Customer Care Professional

Company Overview: American Express, a globally recognized brand, is a leader in providing innovative financial services and products. Known for its customer-centric approach, American Express is dedicated to delivering exceptional service and building lasting relationships with its customers. Join a company that values integrity, service, and innovation.

Job Summary: As a Virtual Customer Care... Professional, you will be the face of American Express, providing world-class service to our customers. You will handle a variety of customer inquiries and issues, ensuring each interaction leaves a positive impression of the company. This is a remote position, allowing you to work from the comfort of your home while making a significant impact on our customers experiences.

Key Responsibilities:
• * Provide exceptional customer service via phone, email, and chat
• * Address and resolve customer inquiries and issues in a timely and effective manner
• * Educate customers about American Express products and services
• * Maintain up-to-date knowledge of company offerings and policies
• * Identify and escalate complex issues to appropriate departments
• * Follow up with customers to ensure their issues are resolved satisfactorily
• * Document all customer interactions accurately in the CRM system
• Required Skills and Qualifications:
• * Excellent communication skills, both verbal and written
• * Strong problem-solving abilities
• * Ability to multitask and manage time effectively
• * Proficiency with CRM software and other customer service tools
• * High school diploma or equivalent required; a bachelors degree is preferred
• * Previous customer service experience, particularly in a virtual environment, is a plus
• Experience:
• * Minimum of 2 years in a customer service role, with a preference for experience in financial services
• * Experience working remotely is highly desirable
• Working Hours:
• * Full-time position with flexible working hours, including evenings, weekends, and holidays to accommodate customer needs
• Knowledge, Skills, and Abilities:
• * In-depth understanding of American Express products and services
• * Ability to handle sensitive information with discretion
• * Strong organizational skills and attention to detail
• * Ability to work independently and as part of a team
• * High level of empathy and customer-centric mindset
• Benefits:
• * Competitive salary and performance-based bonuses
• * Comprehensive health, dental, and vision insurance
• * 401(k) with company match
• * Paid time off and holiday pay
• * Professional development opportunities
• * Employee wellness programs
• * Access to employee assistance programs
• Why Join Us:
• * Be part of a globally respected company known for its commitment to customer service excellence
• * Enjoy the flexibility of working from home
• * Grow your career with opportunities for advancement within the company
• * Work in an inclusive environment that values diversity and encourages innovation
• How to Apply: Interested candidates are invited to apply online through the American Express careers page. Please submit your resume along with a cover letter detailing your relevant experience and explaining why you would be a great fit for this role

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