Benefits Specialist (Call Center)

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.

We pride ourselves on our values which drive the level of care that we deliver to our patients:
• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Wellness Coordinator for our Caregiver Wellness team.

This is a hybrid role including a partial commute into the FreedomCare hub closest to you on a quarterly basis for 2-3 days at a... time.

Department & Position Overview:

Our Caregiver Wellness team focuses on enhancing the Caregiver's experience by providing insight and support with employee benefits. The Wellness Coordinator role provides exceptional customer service while delivering benefits orientations and assisting with medical, dental, and vision plans, employment verifications, and more.

Every Day You Will
• Deconstruct complex benefits concepts into digestible pieces to ensure not only awareness, but the comprehension of benefits to drive utilization and improve caregiver satisfaction
• Manage a high volume of inbound and outbound calls in a fast-paced customer service environment and meet expected metrics, key performance indicator's and quality of service standards
• Display empathy, actively listen, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship
• Address all questions or complaints, and provide an accurate and efficient response time of resolution
• Consistently meet internal service level agreements and goals in a timely manner
• Ability to navigate through multiple platforms to provide caregivers with the most accurate information
• Demonstrate ability to navigate challenging conversations and address caller's concerns with empathy and compassion

Ideal Candidate Will Possess:
• 1+ years of relevant experience in a similar position
• Experience in high-volume inbound and outbound call environment
• Strong customer focus and adaptability to different personality types
• Ability to multitask, set priorities, and manage time effectively
• Strong phone and verbal communication skills along with active listening skills; ability to comfortably resolve issues over the telephone
• Strong attention to detail and data accuracy
• Build sustainable relationships and engage caregivers by taking the extra mile in resolving any issues/concerns
• Excellent communication (written and verbal) and organization skills
• Effective time management, prioritization, and multitasking skills
• Proactive with a commitment to excellence in your work
• Flexibility and openness as the role and responsibilities may change and or evolve as we grow!

Nice-to-Haves:
• Bilingual in Spanish
• CRM experience (Salesforce)

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, citizenship or immigration status, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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