Customer Service Representative -- Remote | WFH

About Us
Join a team that's dedicated to a mission beyond the ordinary. We're part of The Better Health Group, committed to enhancing the lives of seniors and transforming healthcare. Our goal is to provide exceptional care and support to seniors and their families, extending the concept of Better Health to our communities...
Position Overview
Are you passionate about senior care and committed to making a difference? As a VIP Helpline Agent, you'll be the first point of contact for our patients, providing empathetic support and assistance. Your role is crucial in ensuring our seniors receive the care they deserve.
Responsibilities
• Answer incoming calls from seniors in our community
• Gather and verify demographic information with care and professionalism
• Use problem-solving skills to identify and address caller needs effectively
• Document all interactions accurately and in accordance with procedures
• Provide reassurance and support to callers, demonstrating empathy and understanding
Requirements
• High school diploma or equivalent
• 2+ years of customer service experience, preferably in healthcare
• Proficiency in Google Suite applications and data entry
• Strong verbal and written communication skills
• Familiarity with medical terminology is a plus
Physical Requirements
• Minimum internet speed of 30 Mbps download and 10 Mbps upload
• Dedicated workspace free from distractions or interruptions
Key Attributes
• Positive work ethic and commitment to our core values
• Team player who contributes ideas and feedback
• Ability to work independently and collaboratively
• Strong organizational and multitasking skills
• Respect for cultural diversity and sensitivity towards seniors
Why Join Us
At VIPcare, we value and support our team members. We're dedicated to providing excellent care and creating a positive work environment. Join us in our mission of Better Health for all.
If you're ready to make a difference and be part of a team that's transforming healthcare, apply now and join us on this extraordinary journey.
Employment Type: Full-Time

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