Call Center Agent- Customer Relations -Fully Remote/Nationwide

Employer Industry: Retail Pharmacy
Why Consider This Job Opportunity...
• Salary up to $17.00 per hour
• Opportunity for career advancement and growth within the organization
• Work remotely or on-site in Orlando
• Competitive benefits package including medical, dental, and vision coverage
• Paid time off, 401(k) retirement savings plan, and employee stock purchase plan
What To Expect (Job Responsibilities)
• Respond to customer calls in a customer contact center setting
• Research and interpret company procedures to assist pharmacy customers
• Collaborate with various departments to resolve customer concerns
• Process incoming phone calls, emails, and letters
• Uphold customer service goals of responsiveness, reliability, and professionalism
What Is Required (Qualifications)
• Minimum of 1 year experience in customer service
• Strong communication, organization, and follow-up skills
• Proficiency in Microsoft Windows-based applications and MS Office
• Flexibility in work schedule and completion of paid training program
How To Stand Out (Preferred Qualifications)
• Bilingual in Spanish
• Prior inbound Call Center experience
• Previous experience working from home a plus
• Prior retail or Pharmacy experience
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