Strategic Account Manager

Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team...
What We Need
We are looking for a Strategic Account Manager to join Element Fleet Management/CEI. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.
At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!
Are You
• Critical thinker and an effective problem solver in a fast-paced environment?
• Strong interpersonal communication skills and ability to achieve set goals and deadlines?

As the Strategic Account Manager, you will serve as an advocate and provide pro-active data analysis and consultative services in support of key strategic Clients. Account Managers ensure assigned Clients are completely satisfied with CEI business outcomes and are highly pro-active in identifying and presenting well-thought out recommendations while promptly resolving any exceptions.

A Day in the Life
• Collaborate with CEI sales/service teams to retain and expand Client business
• Responsible for facilitating Client meetings/visits and formally presenting analytical and consultative data focusing on the CEI value proposition
• Establish and foster deep Client relationships to create a dependency based on credibility, trust, pro-active communication, and respect
• Work with Client representative(s) to develop targeted accident and risk management policies to ensure the desired program outcomes are delivered and optimized
• Guide Clients to implement best practices and customized solutions based on the intricacies of each Client’s business, fleet program and policy needs in conjunction with CEI’s Implementation Team
• Perform a comprehensive review of each Clients’ accident and risk / safety data and provide well-thought-out recommendations to improve Client program outcomes
• Pro-actively consult with the Client to quantitatively and qualitatively demonstrate the CEI value proposition along with actual cost savings and related mitigation of Corporate risk and liability
• Monitor our company’s performance vs. contracted performance guarantee(s) (if applicable on a per Client basis) and escalate to required product owners and confirm corrective action(s) are implemented
• Monitor and immediately act upon and escalate Early Warning Systems to minimize the risk of potential Client dissatisfaction or servicing issues
• Serve as the Client Advocate in support of material escalations ensuring timely resolution
• Provide voice-of-the-customer feedback to influence product refinement and development
• Develop Clients business review requirements, frequency and performance standards relative to their business needs and desired outcomes
• Ensure reviews are scheduled through proper internal channels six (6) weeks prior to the scheduled date
• Develop Client specific statistical tracking and benchmarking
• Ensure reports are delivered on the clients needed cadence and delivery method
• Train contacts to use CEI’s collision and safety customer facing applications
• Track utilization and report monthly in the following areas to maximize revenue opportunities
• Participate in projects as needed based on Client initiatives fostered through analysis of data
• Actively monitor industry changes and build knowledge in fleet trends, safety, insurance industry and competitor information to provide consultative reference point for clients

Requirements
• Bachelor’s degree in in a relevant discipline (Sales, Communications, etc.) preferred
• 5+ years experience required
• Experience using Excel, data mining software
• Exceptional verbal and written communication skills
• Adaptability and strong problem-solving skills
• Excellent active listening skills
• Ability to build rapport and collaborate with others within the company and externally
• Understanding of consumer behaviors and industry trends
• Extensive, accurate product knowledge

What’s In It For You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
• Hybrid work environment for most positions

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744

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